Terms and conditions governing use of the TRHOTELS Reservation Website.

THESE TERMS AND CONDITIONS SET OUT THE RIGHTS AND OBLIGATIONS OF ALL USERS ( EITHER AS INDIVIDUALS OR AS A GROUP ) AND THOSE OF TRHOTELS RESERVATION IN RELATION TO THE SERVICES OFFERED BY TRHOTELS RESERVATION BY WAY OF THIS WEBSITE. BEFORE YOU CLICK ON THE "CONFIRM" BUTTON AT THE END OF THE BOOKING PROCESS, PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS. BY CLICKING ON THE "CONFIRM" BUTTON YOU ARE CONSENTING TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS, DO NOT CLICK ON THE "CONFIRM" BUTTON. IF YOU HAVE ANY QUESTIONS ABOUT OUR TERMS AND CONDITIONS, PLEASE E-MAIL US AT info@trhotels.com

Parties:
These terms and conditions are made between  ("TRHOTELS RESERVATION") and whosoever shall use this website ( "the Client" ).

Terms of Service:
You agree that your credit card will be charged for the full amount of your reservation when TRHOTELS.com accepts your reservation order. The cost of your reservation is the total of: the indicated room rate multiplied by the number of days in your reservation. TRHOTELS.com provides information concerning the available hotels: hotel classification, comfort and features, level of equipment and rates supplied by each hotel. TRHOTELS.com offers the possibility for the client to select the hotel desired.
Upon sending a confirmation email and voucher, the reservation is fully guaranteed by trhotels.com. Should the hotel chosen by the client have no vacancies for the required room type and dates, the client accepts that TRHOTELS.com find another hotel with similar features to meet the reservation.

Use of Site:
The Client may only use the website to make legitimate enquiries or bookings and hereby undertakes not to make any speculative, false or fraudulent booking or any booking in anticipation of demand. The Client also undertakes to provide correct and accurate e-mail, postal and/or other contact details to TRHOTELS Reservation and acknowledges that TRHOTELS Reservation may use these details to contact the Client in the event that this should prove necessary.

Making a Booking:
A legally binding booking shall only exist when the required details are inputted on the relevant web-page by the Client and when the booking is confirmed by the Client clicking the "Confirm" button on the appropriate web-page. The Client acknowledges that he/she understands that by clicking on the said "Confirm" button, he/she is authorizing TRHOTELS Reservation to make the booking and to debit his/her credit card in the manner indicated on the website.

Confirmation:
TRHOTELS.com confirms the reservation by email stating the reservation details, name of hotel, booking dates, number of guests. Should the hotel chosen be full,the client accepts that TRHOTELS.com find another hotel with similar features as the hotel selected in the initial reservation request. TRHOTELS.com will do its best in order to find a hotel with the same criteria as the hotel selected in the initial request: number of stars, same level of comfort, same city and same area. trhotels.com will confirm the reservation by sending via email or fax a voucher. The voucher features the name of the hotel, dates of booking, room rate and total reservation amount.

A full payment will be required to confirm the booking. The reservation is valid when the voucher is sent by email or fax, or when the voucher number and total amount due are given by telephone. The voucher is the official document prooving to the hotel manager that the client's stay has been paid in full. This voucher must be presented upon arrival at the hotel reserved. In case of cancellation, terms of cancellation will be applied.

Prices and Payment:
The price for the services provided by TRHOTELS Reservation is as specified on the booking form. Payment must be made in full by credit card at the time of booking.Prices quoted are (unless otherwise specified) to cover room, breakfast, local services and taxes. Where the Client should see a published room rate which is lower than the price paid to TRHOTELS Reservation for the room booked and is unhappy with the same, they should check, prior to making a complaint to TRHOTELS Reservation, whether the published room rate relates to room only or room, breakfast, local services and taxes as per the Client's booking with TRHOTELS Reservation.

During trade fairs or other festivals, hotels often impose supplements or do not give their usual reductions so that the price paid by the Client may be higher than the hotel's published rate. The Client acknowledges that TRHOTELS Reservation do not have any control over this. TRHOTELS.com processes the payment for reservations; the only payments made at the hotel are extras incurred during the stay. For each reservation made, TRHOTELS.com will debit the full reservation amount. To pay for the reservation, the client may choose between the following credit cards: Visa and Mastercard. The client making a reservation must be entitled to use the credit card. TRHOTELS.com shall not be held responsible for payments made by people without such entitlement. The hotel is paid by TRHOTELS.com or its nominee following payment of the reservation by the client to TRHOTELS.com. The charges may be debitted in USD, Euro or Turkish Liras according to the Central Bank's exchange rate.

Responsibility:
By using the site, the Client confirms that he/she (and/or anyone using the Client's log-in information) is able and willing to meet any liability incurred as a result thereof.

Cancellations by TRHOTELS Reservation:
In the event of a confirmed booking being unavailable, TRHOTELS Reservation will endeavour to offer an alternative hotel of the same or higher standard in the same location,or offer a full refund if preferred. TRHOTELS Reservation will also endeavour to contact the Client prior to departure and advise him/her of this unavailability. However, the client acknowledges that this will not always be possible. Where it is not possible to contact the Client prior to departure, TRHOTELS Reservation will endeavour to ensure that the relevant hotel looks after any change of accommodation as quickly and efficiently as possible.

Cancellation by the Client:
Once a booking has been confirmed by TRHOTELS Reservation, it is considered a firm booking.Cancellation charges apply as follows:

1.CANCELLATIONS MADE AFTER RECEIVING A CONFIRMATION OR HOTEL VOUCHER FROM TRHOTELS WILL INCUR A HANDLING / SERVICE FEE (5% OF THE WHOLE BOOKING COST ,THIS AMOUNT CAN’T BE LESS THAN $20).

2.CANCELLATIONS MADE WITHIN 4 DAYS ( 96 HOURS ) BEFORE THE CONTRACTED ARRIVAL WILL BE SUBJECT TO A NO-SHOW FEE (COST OF THE FIRST NIGHT).

3.CANCELLATIONS MADE WITHOUT INFORMING TRHOTELS WILL SUBJECT TO A FULL NO-SHOW FEE (THE WHOLE BOOKING COST).

On occasions, particularly during fair periods it may be necessary to vary these terms in accordance with terms laid down by our suppliers. TRHOTELS Reservation reserves the right to alter this charging structure in such circumstances by notifying the Client in advance and gaining the Client's acceptance.Cancellations and/or amendments of bookings will only be valid if effected through the web site or received by TRHOTELS Reservation in writing.

Star Ratings and quality of Accommodation:
The Client acknowledges that star ratings may vary in quality from country to country and cannot be relied on to identify the quality of the accommodation. The Client acknowledges that the star rating is merely a general outline and may not apply in each case. Similarly, the Client acknowledges that the type of rooms provided by a hotel (i.e. single, double, twin, triple) may also vary from country to country. In addition the client acknowledges that a triple room is a room suitable for three adults containing two twin beds or one double bed plus one extra bed. Please note the extra bed may be a pull down or roll away bed as most hotels do not have one full size bed for each guest in their triple rooms. It is the responsibility of the Client to check the type of the accommodation and services provided by each hotel. The contact details of each hotel which may be booked via this web site are set out in the web site.

Accuracy of Information:
TRHOTELS Reservation and its suppliers have taken reasonable care to ensure that the content of the web site including all hotel information and listings are accurate.The hotel information and listings are compiled from information provided by the hotels that are listed. TRHOTELS Reservation publishes such information in good faith.
THE CLIENT ACKNOWLEDGES AND ACCEPTS THAT TRHOTELS CANNOT BE HELD RESPONSIBLE FOR ANY INACCURACIES IN SUCH INFORMATION, NOR CAN LIABILITY BE ACCEPTED FOR CHANGES TO FACILITIES WHICH ARE NOT NOTIFIED TO TRHOTELS BY THE HOTEL IN QUESTION. THE CLIENT ALSO ACKNOWLEDGES THAT:- (I) WHILE TRHOTELS ENDEAVOURS TO KEEP ACCURATE AND UP-TO-DATE ALL INFORMATION CONTAINED ON THIS WEBSITE, TRHOTELS CANNOT BE RESPONSIBLE FOR ERRORS, OMISSIONS OR MISLEADING INFORMATION CONTAINED IN THE HOTEL LISTINGS OR INFORMATION. (II) THE HOTEL LISTINGS OR INFORMATION MAY INCLUDE ERRORS.

Hotel Facilities:
The client acknowledges that the availability of the facilities and features listed for each hotel are under the direct control of the hotel and as such TRHOTELS Reservation cannot be held responsible if those facilities or features are not made available to the client during period of the Client's booking. If a facility or feature is of particular importance to the Client (in particular seasonal facilities such as outdoor swimming pools and air conditioning), then the Client should check with TRHOTELS Reservation or the hotel that this facility or feature will be available during the Client's dates of stay.

Complaints:
Any complaint regarding the Hotel should be notified to the Hotel Reception desk or to the relevant Hotel Representative during the Client's stay at the hotel and the hotel management must be given adequate opportunity to rectify the situation from the outset. Where any such complaint is not rectified by the hotel in question to the Client's satisfaction, the Client should contact TRHOTELS Reservation immediately and TRHOTELS Reservation will endeavour to assist. Should the Client remain unsatisfied a further complaint should be made in writing to TRHOTELS Reservation not later than seven days after termination of the hotel stay. All complaints should be sent to customer.services@trhotels.com Where possible, the written complaint to TRHOTELS Reservation should be supported by photographs or other written/visible proof of the complaint.

Consequential Loss:
UNDER NO CONDITIONS AND IN NO EVENT SHALL TRHOTELS OR ITS SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES, HOWEVER ARISING, (INCLUDING, BUT NOT LIMITED TO NEGLIGENCE OR BREACH OF THESE TERMS AND CONDITIONS OR OTHERWISE) OR FOR ANY LOSS OF DATA, PROFIT, REVENUE OR BUSINESS, HOWSOEVER CAUSED EVEN IF THAT LOSS OR DAMAGE WAS FORESEEABLE BY, OR THE POSSIBILITY OF IT WAS BROUGHT TO THE ATTENTION OF TRHOTELS.

Assignment:
The Client may not assign, convey, sub-contract or delegate any rights, duties or obligations hereunder except with the written consent of TRHOTELS Reservation.

Electronic Communications:
You communicate with TRHOTELS.com electronically whenever you visit TRHOTELS.com or send emails to us. You accept to receive communications from TRHOTELS.com electronically or by fax. We will communicate with you by posting notices on this site, by email or by fax. You agree that all notices, disclosures, agreements and other communications that we provide to you electronically or by fax satisfy any legal requirements that communications be in writing.

Intellectual Property:
The Client acknowledges that all copyright, trademarks and other intellectual property rights in and relating to this website are solely owned by or licensed to TRHOTELS Reservation. The content or data found on the website may not be reproduced, sold, transferred or modified without the prior written consent of TRHOTELS Reservation. Neither may the Client modify, duplicate, display, copy, reproduce, licence, publish, transfer or sell any information, software, products or services obtained from the website without the prior written consent of TRHOTELS Reservation.The Client further acknowledges that he/she must not use any of these intellectual property rights, except to the extent necessary to make a booking in the manner anticipated by these terms and conditions.

System Integrity:
The usage of any device, routine or software which inhibits or interferes with the running of the TRHOTELS Reservation website or any booking concluded upon it is prohibited. Any action which creates a load on the TRHOTELS Reservation website or infrastructure which may be considered unreasonable or disproportionate is prohibited.
No Guarantee of Continuous Access to TRHOTELS Reservation Website:
TRHOTELS Reservation do not guarantee continuous access without interruption to its website, nor do TRHOTELS Reservation guarantee secure access to its services. The performance of the TRHOTELS Reservation website may be interfered with by many factors outside our control.

Modifications to This Agreement:
TRHOTELS Reservation reserves the right to modify or change the terms and conditions of this agreement at any time without prior notice to you. Your use of this website after any modification of this agreement constitutes an acceptance of any such modification.
Headings:
The headings used in these Terms and Conditions are included for convenience only and shall not define, extend, limit or otherwise affect these Terms and Conditions.

Force Majeure:
If as a consequence of Force Majeure, TRHOTELS Reservation is obliged to curtail, alter or cancel a booking, the Client shall not be entitled to claim compensation for any loss arising as a consequence of the said curtailment, alteration or cancellation. The term "Force Majeure" includes but is not limited to acts of God, natural disaster, fire and any other destruction of any accommodation booked, riots, acts of war or civil commotion, exercise of legislative, municipal, military or other authority, strikes, industrial action or any other reason beyond the control of TRHOTELS Reservation.

Entire Agreement:
These terms contain the entire agreement between TRHOTELS Reservation and the Client and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter and may not be amended or modified unless expressly agreed by TRHOTELS Reservation in writing.